The notion of support It is used to name something that provides support, which can be physical or symbolic. The technical , on the other hand, it is associated with what is applied in the science or an artistic discipline.
He technical support therefore it is a assistance that companies provide so that their customers can make use of their products or services . The purpose of technical support is to help users to solve certain problems.
For example: “I can't connect to the Internet: I'm going to have to call technical support to explain what happens”, “I followed all the instructions given to me by the technical support team but the system is still not working”, “By hiring our service, you will have unlimited technical support 24 hours a day”.
Usually the companies of computing They have technical support available to their users. The care is provided by phone, through the Internet or, in some cases, through visits by staff to the client's home. Technical support can help resolve a programming error at a distance software or a faulty installation of a hardware , to cite two possibilities.
It is important to note that, in general, the care provided through technical support does not usually include training or user training. This means that, if the person He communicates with the technical support because he does not know how to use the service, the most likely employee is that he is referred to another sector and not instructed. Therefore, many companies have two different areas: on the one hand the technical support, and on the other the training sector.